Complaints

For any complaints please contact one of the below departments:

Motor Value Added Products related complaints:

If you have any insurance related complaints regarding a policy you have received from Bidvest Insurance Ltd or its Policy Administrator, IUA Business Solutions (Pty) Ltd, please use the following contact details:

Email: complaints@bidvestfs.co.za

Postal: The Complaints Manager, PO Box 25038, Gateway, 4321

IUA Business Solutions Tel: 0861 010 111

Bidvest Insurance Tel: 0861 66 88 88

Commercial or Personal Lines Insurance related complaints:

Email: policycomplaints@bidvestinsurance.co.za

Postal: The Complaints Manager, PO Box 25038, Gateway, 4321

Tel: 0861 66 88 88

Travel Insurance related complaints:

Email: travelcomplaints@bidvestfs.co.za

Postal: The Complaints Manager, PO Box 25038, Gateway, 4321

Tel: 031 514 8317