Any person who wishes to request any information from Bidvest Insurance Group in order to protect or exercise a right may contact the Information Officer at the following contact details:
A request for access to a record of Bidvest Insurance Group must be made in the prescribed form to Bidvest Insurance Group at the address, fax, or e-mail address provided above. See Annexure A for the prescribed form.
The Guide was compiled by the South African Human Rights Commission specifically to assist people to access records and exercise their right to information. The Guide is available in all South African official languages free of charge and any person may request a copy of the guide.
Please direct queries to: The South African Human Rights Commission
2nd Floor Braampark Forum 3
33 Hoofd Street, Braampark Office Park
Telephone: +27 11 877 3627
Fax: +27 11 403 0668
Contact: Chantelle Kisoon
Requests for access to documents held by Bidvest Insurance Group will be in accordance with the Act. The following records are available to the requester from the Bidvest Insurance Group office:
These include but are not limited to the following : Any personal records provided to Bidvest Insurance Group by their personnel; any records a third party has provided to Bidvest Insurance Group about any of their personnel; conditions of employment and other personnel-related contractual and quasi-legal records; internal evaluation records; and other internal records and correspondence.
A customer includes any natural or juristic entity who receives services from Bidvest Insurance Group.
Any records a customer has provided to a third party acting for or on behalf of Bidvest Insurance Group; any records a third party has provided to Bidvest Insurance Group; and records generated by or within Bidvest Insurance Group pertaining to the customer, including transactional records.
This includes but is not limited to the following: Financial records; operational records; databases; information technology; marketing records; internal correspondence; product records; statutory records; internal policies and procedures; treasury-related records; securities and equities; and records held by officials of Bidvest Insurance Group.
Bidvest Insurance Group may possess records pertaining to other parties, including without limitation, contractors, suppliers, subsidiary/holding companies, joint venture companies, service providers.
Alternatively, such other parties may possess records which can be said to belong to Bidvest Insurance Group. The following records fall under this category: Personnel, customer or Bidvest Insurance Group records which are held by another party as opposed to being held by Bidvest Insurance Group; and records held by Bidvest Insurance Group pertaining to other parties, including without limitation financial records, correspondence, contractual records, records provided by the other party, and records third parties have provided about the contractors / suppliers.
The requester may also request information which is available in terms of legislation, such as the following:
Basic Conditions of Employment Act, Companies Act, Compensation for Occupational Injuries & Diseases Act, Employment Equity Act, National Credit Act, Pension Funds Act, Financial Services Board Act, Income Tax Act, Labour Relations Act, Unemployment Insurance Act, Long Term Insurance Act, Occupational Health and Safety Act, Promotion of Equality and Prevention of Unfair Discrimination Act, Electronic Communications and Transactions Act, Short Term Insurance Act, Skills Development Act, Skills Development Levies Act, South African Qualifications Authority Act, VAT Act, Financial Intelligence Centre Act, Financial Advisory and Intermediary Services Act, Protection of Constitutional Democracy Against Terrorist and related Activities Act.
The applicable fees for reproduction and access are:
For purposes of Section 54(2) of the Act, the following applies: