Self Service

Premium Refunds

If You return to Your Home Country prior to the return date shown on Your Policy Certificate, We will refund You the pro-rata Premium according to Our duration bandings, for the unexpired portion of Your International Journey.

  • This will be calculated from Your actual date of return to the return date as shown on Your Policy Certificate.
  • We have the right to decline Your Premium Refund if You used more than 50% of the Period of Insurance.
  • No refunds will be considered if You have registered a claim against Your Policy.
    Proof of early return must be submitted with Your request to amend the return date and Premium Refund request.
Consumer Data/Privacy Policy

We do not collect personal information when you visit our site unless you solicit a Quotation, Purchase a policy or contact us via our web-based email form.
We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your policy. For example, the financial institution that issued your credit card.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. Refunds will be made at the discretion of the company. Please do not purchase if you do not agree to these conditions. Your policy will be delivered via an email to the address provided when purchasing your policy.

Customer Service Contact

Sales and service:

Contact details:
0861 777 001
Operating Hours Monday to Friday, 8:00am to 17:00h, Saturday 9:00a to 13:00, excluding public holidays.

Claims Services:

Contact details:
+27 11 991 8675
Operating Hours Monday to Friday, 8:00am to 16:30h, excluding public holidays.

24 Hour Emergency Medical Assistance:

Contact details:
+27 11 991 8675
Operating Hours 24 hours a day, 7 days a week.

Transaction Currency

All transactions completed on the site will be will completed using ZAR,

Security Capabilities and Policy for Transmission of Payment Card Details

(Information supplied by e-commerce gateway provider Tradequest
For credit card transactions, your information is secured by using 128 bit Secure Sockets Layer (SSL) technology, which encrypts information you input.